Practical Steps To Create a Problem Solving Culture

Sponsored by: TBM Consulting Group

Focused on:

    Date: 19 April


    Time: 3PM London/ 10AM New York

    How to make Enthusiasm for Problem Solving Contagious

    Don’t leave the tools of lean process improvement in the hands of a few “experts”. Creating a culture of engaged problem solvers in your business is not nearly as difficult as it may sound and is the best way to drive outstanding results from your Lean program.

    In this webinar, Richard Holland, Vice President, Europe & India Operations, draws upon nearly two decades of experience as a Lean practitioner to explain how you can make enthusiasm for problem solving contagious.

    “How many people are there in your organization who try to make a difference? How effective are they in improving the various issues? Are the same problems recurring again and again? Are your improvements short lived and struggling to sustain?

    Richard Holland talks about important measurements other than improvement tools which are required to create a culture in which daily improvement is everyone’s responsibility and unpredictable issues are tackled in a structured way. He will present the management system that is required to link the day to day operations of the business to the strategic direction and ensures that improvements are also aligned strategically. Mr. Holland will describe how to deploy this strategy throughout the organization so each individual understands their role in carrying out the organizations goals.

    No matter what structure is in place we need to help people work in that structure and the business culture will need to adjust in order to accept it. Richard will therefore also present the changes in behavior that leaders need to portray to ensure that people are successfully motivated to solve problems at root cause. It is about the business creating the right environment where everyone strives for success. Strangely enough this is not always true....

    Presented by

    Richard Holland,

    Vice President, Europe & India Operations

    A lean practitioner since 1995 and a Six Sigma Master Black Belt, Richard Holland has over 15 years experience in implementing LeanSigma® in many industries including process, manufacturing and service industries.
    Prior to joining TBM, Richard started as supply chain director and became divisional vice president of operations at Whirlpool’s Amana Refrigeration plant with over $1 billion in sales. Before moving to the U.S., Richard worked for Perkins Diesel Engines in Peterborough U.K., where he was tutored by Shingijutsuin implementing lean throughout the facility. After Perkins he moved across to TRW Aerospace where he led the corporate improvement program implementing LeanSigma® across all 27 sites worldwide.

    Since joining TBM, Richard has been instrumental in supporting the lean efforts of companies such as Alstom, Genzyme, Eurostar, McCain, Shell and Virgin.

    Richard has a Bachelor of Science degree in sports science and a diploma in training management.

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    Key Learning Objectives

    • Understand the massive impact getting the culture right can have on your business performance
    • Practical, easy to implement ways to engage employees to create a positive, problem solving culture
    • Hear case studies of what has worked in other companies and how you can use techniques with impact
    • Identify necessary key behaviours required to embed lean thinking and problem solving throughout


    • CEO/President/Chairman/Executive Director
    • Senior business leaders
    • CEOs
    • CFOs
    • COOs
    • Other C-Level Position
    • Division heads responsible for delivering shareholder returns and creating sustainable stake holder values.