Business Forward - New horizons for retailers’ success in the new normal

Date: 5 October  |  Time: 9:30PM IST/9AM PST/12PM EST/11AM CST

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As the retail landscape broadens and shoppers demand exceptional experiences despite the pandemic, retailers must transform rapidly and be more judicious with investments. To succeed, retailers will need to become an “Intelligent Enterprise” through a rare mix of foresight, agility and ingenuity.

Infosys is organizing an exclusive webinar bringing together it vertical and practice SMEs along with Microsoft to discuss:

Infosys will also be organizing a free workshop for interested attendees to offer a customized view of how their digital transformation roadmap with Infosys.


• Introductions
• Microsoft’s view on ‘Business forward’ in the new normal
• Infosys Presentation
• Panel Discussion
• Q&A

Presented by

Sanjay Ladha,

Practice Sales, USA, Infosys

Sanjay Leads the Microsoft Business Solutions Applications Practice for Infosys for the Americas. He comes with extensive experience in the Enterprise solutions space in Global Sales, Digital Solutions and delivering complex Global programs. Having been associated with the Microsoft Dynamics Ecosystem for over 2 decades, he is very passionate about the Microsoft platform and Next generation Digital innovation solutions thereby helping customers solve complex Business problems and also help them undertake their digital transformation journeys.

Chris Dieringer,

Sr. Director, Industry Solutions at Microsoft – Retail & CPG

Chris is currently leading the US Retail and CPG Industry practice focused on following current and future trends in the industry and helping customers realize those within their digital transformation. He has experienced time with sub segments including Consumer Electronics, Grocery, Home Improvement, Fashion / Apparel, Department Store and CPG companies. Functions include: Marketing, HR, Tax, Supply Chain, Finance, Merchandising, Operations, Strategic Planning with technologies in business intelligence, data warehouse, application development, ERP deployments, CRM installations and Cognitive Services delivery. Advisor Board positions with Retail Tomorrow, Marketing Leadership Exchange, National Association of Convenience Stores and Consumer Brands of America.

Mayank Ranjan,

Regional Head – CPG & Retail Infosys Limited

Mayank has been in the industry for over 25 years and with Infosys for 20 of those. He is part of the CPG & Retail business unit since its inception. Mayank is the Regional Head responsible for Infosys CPG & Retail business for clients headquartered in the mid-west region. In his 21 years with Infosys, he has been part of the entire software value chain. His strength lies in establishing and developing strategic client relationships, building and leading high performance teams to deliver value to our clients.
Mayank leads our relationship with key global CPG and retail clients, supporting them in their transformation journeys. Mayank has been closely involved in establishing the Digital transformation practice at Infosys. With his industry experience, he has helped shape and execute the digital transformation for several of our clients.

Amitabh Mudaliar,

Regional Head – CPG, Retail and Logistics – Americas, Infosys Limited

Amitabh has more than 24+ years of IT and Business process transformation experience with Retail and CPG clients. In this role, he leads client services for CPG, Retail, Rail and Logistics clients in the Eastern region. He has also managed and led large teams implementing transformation programs that involved ERP and custom application software. He also leads the focus for the unit on supply chain Solutions that include leveraging Cognitive solutions to help transform client supply chains. He is recognized as a thought leader and has helped enterprises develop long term strategic business and IT road maps.

Key Learning Objectives

  • Trends in the space on how ‘return to work’, ‘new models of working’, ‘people safety’ are coming together
  • Impact of digital and cloud in ensuring resilience
  • Get inspired with industry proven approach, solutions and case studies to define their own transformation roadmap
  • Understand how to engage and take the first steps ahead in this journey leveraging a partner like Infosys


  • CIO
  • IT Directors
  • CMO
  • COOs
  • Marketing heads
  • Operations Heads
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